LogiPharma USA 2021

July 20 - 21, 2021

Online (ET)

Jim Haney, Director, National Accounts, Supply Chain Customer Solutions at Johnson & Johnson
Johnson & Johnson Logo

Jim Haney

Director, National Accounts, Supply Chain Customer Solutions
Johnson & Johnson

Check out the incredible speaker line-up to see who will be joining Jim .

Download The Latest Agenda

Day 1: Tuesday, July 20, 2021

Tuesday, July 20th, 2021

2:05 PM Panel Discussion: Catering to the Customer, Improving Customer Service and Communication Throughout the Supply Chain

Communication and information management quickly became critical elements of every manufacturer’s COVID response. There was a need to manage customer expectations and communicate quickly and clearly. Beyond the pandemic, we’ve seen the Amazon effect heighten customer expectations, coupled with more tech savvy and informed customers and patients. How are you meeting your customers’ evolving needs? How have your communication strategies fundamentally changed in the last year?

Panelists will discuss:

  • Key success factors of crisis communication and lessons learned
  • Understanding customer needs throughout the supply chain
  • Partnering with customer experience to drive success

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