Many supply chain vendors now sell Agentic AI, yet very few buyers have shared their experiences from strategy to production. Ivan Lai will walk through how TwinMed developed its own agentic AI strategy, built the data and organizational foundation, defined criteria for choosing a solution partner, and built five agents in a multi-agent system to automate their procure-to-pay processes. He will also be candid about what went wrong along the way and what he would've done differently, before looking at where the program goes next.