Pharmaceutical supply chains are moving past transactional supplier relationships toward genuine partnership, but accountability only counts if it can be verified. Quality functions confirm that a contract manufacturer or logistics provider followed the agreed process. Whether that partner delivered the service levels, data, scope, and commercial terms specified in the agreement rarely has a clear owner.
Revenew International audits supplier contracts on behalf of the companies that hold them, with more than 300K audit hours logged across six industries, including pharmaceuticals, and projects in over 40 countries. The gap between what an agreement promises and what is delivered looks remarkably similar across industries. This working session puts that method in your hands. Through hands-on exercises and peer discussion, you will work through where commitments go unmet in CMO and logistics agreements, how to verify performance against what was signed, and how to do it without straining the supplier relationship.
Key takeaways
• Distinguish between quality assurance and commercial verification, and identify which one your organization has built
• Recognize where commitments go unmet in contract manufacturing and logistics agreements, from service levels and data deliverables to scope, rates and unclaimed remedies
• Apply a repeatable method for comparing what a partner committed to against what was delivered and billed
• Determine who in your organization is positioned to own this work
• Leave with a one-page checklist you can apply to your largest supplier agreement